Me: "Can I stop you there? I am not a loyal BT customer. I left BT five years ago and took my landline and broadband from Talk Talk because it was half the price. I have been extremely satisfied with Talk Talk and loyalty to BT was not my reason for coming back. I wanted my broadband from o2 and the levels of anti-competitive bureaucracy which still exist in the UK telecoms market mean you have to have a BT line for o2 broadband and you have to have it for 12 months, even though I really want o2 to have my landline too. I could, of course, leave BT early, paying a penalty of around £100, so I am waiting until later this month when the Ofcom ruling which forces you to reduce early termination charges comes into effect and then I will be off again..."
Call Centre: (silence.....) "Erm... oh..." (silence, click, tone....)
(This is an adapted highlight of a call from earlier today. It may not be word for word, but these calls are recorded for training purposes, so I suppose I could always ask for the transcript. If I'm loyal enough.)
(*Also, if BT is reading this, possibly for training purposes "As you are a loyal BT customer, I would like to offer you..." would be better...)
Posts
